The simple ground rules for working with Milton Bird Boarding — how inquiries and bookings work, what we each agree to, and how we keep your bird's stay smooth and worry-free.
Last updated: June 2026
WelcomeThese terms cover your use of the Milton Bird Boarding website and the bird boarding and sitting services we offer in Milton, Ontario. By sending us an inquiry or booking a stay, you agree to the terms below. We have kept them plain and friendly, because that is how we like to work. If anything is unclear, just ask before you book.
Inquiries & BookingsSubmitting our contact form is the start of a conversation, not a confirmed booking. When you reach out, we will reply to talk through your bird's needs, your dates, and availability. A booking is only confirmed once we have agreed on the details together and you have received our confirmation. We book on a first-come, first-served basis, so we recommend reaching out at least a week ahead, and earlier around holidays when demand is highest. If we cannot accommodate your dates, we will let you know honestly rather than overbook.
Your QuoteEvery bird and every stay is a little different, so we provide a custom quote rather than a fixed price list. Your quote reflects the service you choose, the length of the stay, the type and number of birds, and any special care your bird needs. We will share your quote before anything is confirmed, so you always know the cost up front. Quotes are valid for the dates and details discussed; if those change, the quote may be adjusted, and we will confirm any change with you first.
Owner ResponsibilitiesTo give your bird the best possible care, we count on you to be open and accurate with us. Before a stay, please let us know about your bird's diet, routine, temperament, any health conditions or medications, and anything that helps it feel at ease. We ask that:
The more we know, the better we can tailor the stay to your companion.
Health & EmergenciesWe watch over the birds in our care attentively and will contact you right away if we have any concern about your bird's wellbeing. If your bird needs urgent attention and we cannot reach you in time, you authorize us to seek veterinary care on your behalf, with any related costs being your responsibility. We will always try to reach you first and follow your wishes wherever possible.
CancellationsPlans change, and we understand that. If you need to cancel or change a confirmed booking, please let us know as early as you can so we can offer the spot to another family. We appreciate as much notice as possible, especially during busy holiday periods. Any specific cancellation or deposit terms for your stay will be confirmed with you at the time of booking, so everything is clear in advance with no surprises.
LiabilityWe care for every bird as if it were our own and take reasonable, attentive steps to keep it safe, healthy, and comfortable throughout its stay. At the same time, birds are living animals, and even with the best care some risks — such as illness, stress, or natural behaviour — cannot be entirely eliminated. By booking with us, you accept that Milton Bird Boarding is not liable for outcomes that occur despite reasonable care, including those arising from a bird's pre-existing health conditions, age, or temperament, or from information that was not shared with us. Nothing in these terms limits any responsibility that cannot be limited under applicable Ontario or Canadian law.
Your Bird's StayWe will agree on drop-off and pick-up arrangements together when your booking is confirmed. Please collect your bird at the agreed time, and let us know promptly if you are delayed so we can plan around it. Any cage, carrier, toys, or supplies you leave with us are your property; we will take good care of them, but normal wear from everyday use can happen and is not something we can be responsible for.
Website UseThe content on this website is provided to help you learn about our services and bird care in general. It is offered in good faith but is not a substitute for advice from your veterinarian about your specific bird. Please use the site and our contact form respectfully and for genuine inquiries.
UpdatesWe may update these terms from time to time as our service grows. The current version will always live on this page with the date shown at the top. The terms in effect when you book are the ones that apply to that booking.
QuestionsIf you have any questions about these terms before booking, we would genuinely rather you ask. Email info@miltonbirdboarding.ca or reach out through our contact form. You can also read our Privacy Policy to see how we handle the information you share.
